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FAQ

FAQ

Love Oil

Why does my Coconut Love Oil get hard when it’s cold?

Our main priority when creating Coconut Love Oil was to make sure that we were creating a product with the most natural and organic ingredients possible. Due to the natural properties of organic coconut oil, WOO can harden or get grittier in colder temps.

In colder locations, we recommend storing your WOO in your shower/next to your heater/or any other warm location in the house. The shower is our favorite spot because your daily shower and steam cycle helps keep the desired consistency. This lets you get the prep work out of the way, so when it’s time to get into the sheets, your WOO is just as ready as you are. Squeeze it into your palm, massage it around for a bit and then start to play with yourself (or your partner).

If these tricks do not work, please email community@woomoreplay.com and we will help rectify any further issues.

Is Coconut Love Oil compatible with condoms?

Love Oil is not compatible with condoms. If you need a condom-friendly option, we recommend the Shag Juice water-based & pH-balanced lube.

Does WOO use natural ingredients?

Our Coconut Love Oil is made with all natural, organic ingredients so you can have a smooth (and safe) ride ;)

Are your products cruelty-free?

Absolutely! We’re all for rough play, but we would never test on animals – excluding those who are animals in bed

Is Love Oil edible?

Yes! Love Oil was consciously created with vanilla essence and a touch of stevia so it (and you) will taste amazing.

Is WOO safe to use while I’m trying to conceive?

Our Coconut Love Oil is FREE from nasty chemicals, parabens, sulfates & spermicides - so you are safe to WOO while working on a baby. Remember to always consult your doctor before adding any new products into your routine :)

How do I store WOO?

WOO is served best in a hot spot, where the temperatures are above 69 degrees. Due to the natural properties in virgin coconut oil, your WOO can harden in colder temps. If you’re having trouble, simply massage in hands before play.

Freshies

How fresh do Freshies stay on the shelf?

Freshies are in it for the long-haul, with a 2 year shelf life unopened + all wrapped up. If your wrapper is torn or tampered with, do not use the wipe - just shoot us an email at community@woomoreplay.com and we’ll send you a box that puts the “fresh” back in Freshies. Once you open the wrapper, we suggest using your wipe right away so the Freshie stays wet - and you, dry.

Where do Freshies go when they’re done?

As much as we hate to see them go, after one use, toss your Freshie in the trash. Always biodegradable, never flushable.

Are Freshies made for both gals & gents?

Freshies are made for all sexes, always - and after all positions, too..

Are Freshie towelettes re-usable?

We like to think of Freshies like a one night stand - good once, and then gone. Don’t worry, there’s more where that came from, with 10 packets in each box.

I’m nervous about getting a UTI… wil Freshies cause any irritation?

Unlike some other feminine wipe brands that you can probably smell through the screen… Freshies are made with natural and nourishing ingredients like coconut water and aloe vera, so there’s no drama in-between sex sessions. Of course, every body is different, but we’ll bet yours will love the fresh feel of WOO.

WOO Vibez

Can I use WOO Vibez with Coconut Love Oil?

Absolutely! Our premium clitoral vibrator is composed of totally body-safe, silicone materials. So Love Oil is very, very compatible ;)

Can WOO Vibez be used as a penetrative toy?

We designed ‘i cum first’ with her clit in mind - so although you can use it inside, it feels way better alfresco (check out our product page for best practices)

Is Vibez just for solo play, or can I use with my partner, too?

We’re always down for party sex… but it’s totally up to you! Vibez is the perfect self-love companion and can travel with you wherever you go. Or, invite Vibez into the bedroom with you & your S/O for a threesome they’ll never forget.

What do I do with Vibez after-play?

We’re so glad you asked :) What makes Vibez unique is its chic travel case for both on-the-go vibing, and storing your toy when you’re done getting hot & heavy. Simply unwrap a Freshie towelette, wipe your Vibez, and store in case. No one will ever know how much fun you had.

How do I charge my Vibez?

The name of the game is chic, & discreet, so we created a USB rechargeable vibrator with an undetectable charging zone located on the back of the toy. Simply apply pressure with the charging cable on the silicone shape, and insert! Watch this quick video here to see how it’s done ;)

How do I turn my Vibez on/off?

To turn Vibez on, simply hold the power button for three seconds. Continue to press the power button for one second to switch functions (there are 5 speeds!) and find your perfect vibe ;) When you’re done playing, hold power button for 3 seconds and it’s off!

Disco Stick

How do I use the Disco Stick?

An internal, G-spot vibrator created to make your dreams come true. Aesthetically pleasing & a showstopper, the Disco Stick is meant to be the stand-out in your toy drawer AND make you cum. We recommend lubing her up with your favorite WOO lube and teasing yourself to start. When you’re turned on, slowly insert her with the curve facing your front walls until you find your g-spot.

Is Disco Stick for solo play, or to use together?

In the disco era, three is never a crowd. Disco Stick is perfect to hit the right spot yourself, or to bring to the bedroom with your S/O. When it’s your time to ride, you make the rules.

Shag Juice

Is Shag Juice compatible with condoms?

Duh! Our water based lubricant is compatible with both polyisoprene and latex condoms. We recommend throwing Shag Juice and your favorite condom in your bag before every night out, so you’re safely prepared to make every naughty decision that comes your way.

Be There In Five

Do I need Be There In Five if I have Freshies?

Think of Be There In Five as Freshies’ reliable stay-at-home partner. Leave her in your shower, add her into your daily hygiene routine, and then hit the road– always keeping a Freshie in your bag to help keep things fresh while on the go.

Orders

Do you offer samples of your products?

We don’t typically kiss & tell.. but there will soon be an option to add a Quickie or Freshie packet to your order at checkout. Stay tuned, babes ;)

How can I check the status of my order?

Simply can’t wait for Woo to be on you? To check the status of your order, just check the tracking information provided in your confirmation email.

There is an issue with my order/product. Who do I contact to fix this?

Is your WOO not quite right? Send us a note at community@woomoreplay.com and we’ll get on the case ASAP.

What is your return policy?

We are always interested to hear any thoughts you might have about how we could improve.

We are happy to process a return within 30 days of delivery for your order, if the product is unopened and unused.

You can begin the return process through this link here: https://wooessentials.happyreturns.com

For inquires regarding used and opened product please reach out to community@woomoreplay.com

Shipping

Is your shipping box discreet?

Don’t stress about your nosy neighbor, Karen. She won’t know what you’ve got coming (unless she hears, of course.) All packages are sent in discreet packaging, so your secret’s safe with us ;)

How soon after I place my order will my WOO be shipped?

Please allow 1-2 days to process all orders, in addition to the shipping time indicated at checkout. This includes expedited shipping options, which still require an additional 1-2 day processing window.

How can I pay?

We accept all major credit cards, PayPal, Apple Pay and now, After Pay. Whichever way works best for you to WOO, we’re down.

Can I send WOO to a friend?

Of course!There’s plenty of WOO to go around. Simply enter your BFFs info at checkout :)

Where does WOO ship to?

WOO ships across the United States and Canada. Additional shipping fees incurred for Canadian residents will be indicated at checkout.

Subscribe & Save

Better sex, on your schedule.

Simply subscribe to your favorite products, choose how regularly you would like to receive them and that’s it. We look after everything else.

Flexible delivery dates

Effortlessly manage what you receive, when it arrives and the way you pay. Login to your dedicated portal from any device and easily update your settings.

Real-time notifications

We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions.

Safe and Secure

Security is our top priority. Payments powered by ReCharge are processed in a secure PCI-compliant environment to the highest industry standards.

Press & Partnerhips

Hey, I’m Media. Who do I get in touch with on your PR team?

For any PR inquiries and event sponsorship requests, please reach out to sydney@woomoreplay.com for all the dirty details.

Hi, I’m an influencer and a huge fan of the brand. How can we work together?

Hey boo! We’re always looking to partner with authentic individuals looking to break the taboo around sex on social :) Please reach out to sydney@woomoreplay.com with your media kit attached, and we will notify you of current or upcoming campaigns!

Careers

I want to work for WOO! What’s the next step?

We’re so glad you asked! Our team is always looking to grow with knowledge and expertise in a variety of roles. If you have a passion for what you do and aren’t afraid of pillowtalk, send your resume to carly@woomoreplay.com and we will keep you updated if there is a great opportunity for you!

Shopping Cart

$45.00 away from free standard shipping

SUBTOTAL

Taxes and shipping calculated at checkout
Save up to 20% & Free Shipping with Bundles

The Wetter The Better

The Wetter The Better

Regular price $46 $39 Sale
Add

The She Cums First

The She Cums First

Regular price $126 $107 Sale
Add

The Bed Breaker

The Bed Breaker

Regular price $51 $43 Sale
Add

The Disco Fever

The Disco Fever

Regular price $141 $120 Sale
Add
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